Oxford Economics, a leading global economic research and consultancy firm, is looking to hire an experienced Account Manager for Canada. This person will be responsible for supporting Oxford Canada’s subscription clients, client inquiries, retaining subscription revenues and working with the BD team to identify up-sell potential.
This position is an integral part of Oxford’s growth plans for Canada and is an exciting opportunity to join a fast-growing company at the forefront of the industry. The key responsibilities within this role are as follows:
Maintain an above-average subscription renewal rate
Proactively manage client renewals and communicate appropriately
Ensure client questions are answered in a timely manner
Identify upsell potentials and cancellation risks
Monitor and increase client usage of the subscription services and grow the user base
Provide training to new users and offer regular client updates
Work with the accounts department to manage payment and late invoices
Become proficient at navigating the OE website and managing client notifications and other delivery options such as API, the OE App and other 3rd Party compatible platforms
Become proficient on Salesforce using it to track client interactions, sales, uplifts, and cancellations
Communicate cross-sell or up-sell opportunities with the BDM’s
Support the BDM’s with sales to existing clients of OE subscription services
Work with marketing to organize client events and webinars
Help organize client meetings with economists and BDM’s as required
Skills and Experience Required:
A minimum of a Bachelor’s degree, ideally within a relevant field (economics, business, finance, marketing)
Previous experience in account management a must, preferably in the research or consulting industry
Highly organized and able to manage multiple projects at once
An interest in economics and current affairs
Experience with CRM systems (Salesforce preferred)
Strong oral and writing skills
Strong experience with Microsoft Word, Excel, and PowerPoint
Must be a team player
Able to work remotely during the pandemic
About Oxford Economics
Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts and analytical tools on 200 countries, 120 industrial sectors and over 6,000 cities. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.
Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe. We employ over 450 full-time people, including more than 250 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.
Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 1200 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, colour, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, provincial, or local laws.