Oxford Economics, a leading global economic research and consultancy firm, is looking to hire an Client Relationship Executive.
This position will be responsible for supporting the Account Managers to manage Oxford’s corporate and government subscription clients across the UK and Ireland, dealing with client enquiries, retaining subscription revenues, identify up-sell potential, increasing usage and adoption of Oxford’s services across the client base.
This position will be an integral part of Oxford’s growth plans for the UK account management team and is an exciting opportunity to join a fast-growing company at the forefront of the industry. The key responsibilities within this role include:
Increase client usage of subscription services and expand the user base where possible
Onboarding of new client users, including individual account setup and training on the services
Work with the Account Managers to identify upsell potential and cancellation risks and help to create a strategy to manage renewals
Work with the accounts department to manage payment and late invoices
Attend market and client related webinars, seminars, and events
Answer any client questions and liaise with the relevant BD, economists or IT as required
Become proficient at navigating the OE Website and Databank
Become proficient at managing client ‘notifications’ in Salesforce and other delivery options such as API, the OE App and other 3rd Party compatible platforms.
Working with the Account Managers to produce regular content led mailings.
Notify clients of product developments and upcoming events and webinars.
Become proficient on Salesforce, to log all client interactions including- sales, uplifts, cancellations, and client queries
Become proficient on client usage software for internal reporting and client support
Work with marketing to organise client events and webinars
Report on opportunities, challenges, product development requests and product feedback
Prepare and maintain quarterly summaries of accounts and account usage for renewals
Identify and share intelligence on client usage
Skills and Experience:
A proven, demonstratable customer success track record.
1-2 years in a customer service role
Must be highly organized and able to manage multiple projects at once
Candidate must have strong presentation and writing skills
Must have knowledge of Microsoft Word, Excel, and PowerPoint
Knowledge of Salesforce
Must be a self-starter, with the drive to set and reach ambitious goals
Must be a team player
Fluent English, other languages are a plus
Confident on the phone with face to face meeting
How to Apply
To apply for the role, please submit a CV and covering letter, detailing how you meet the person specification and where you have relevant experience of elements and attributes of the role.The closing date for applications is 15th January 2022.
Oxford Economics is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
About Oxford Economics
Oxford Economics was founded in 1981 as a commercial venture with Oxford University’s business college to provide economic forecasting and modelling to UK companies and financial institutions expanding abroad. Since then, we have become one of the world’s foremost independent global advisory firms, providing reports, forecasts and analytical tools on more than 200 countries, 250 industrial sectors, and 7,000 cities and regions. Our best-of-class global economic and industry models and analytical tools give us an unparalleled ability to forecast external market trends and assess their economic, social and business impact.
Headquartered in Oxford, England, with regional centres in London, New York, and Singapore, Oxford Economics has offices across the globe in Belfast, Boston, Cape Town, Chicago, Dubai, Frankfurt, Hong Kong, Houston, Johannesburg, Los Angeles, Melbourne, Mexico City, Milan, Paris, Philadelphia, Sydney, Tokyo, and Toronto. We employ 400 full-time staff, including more than 250 professional economists, industry experts and business editors—one of the largest teams of macroeconomists and thought leadership specialists. Our global team is highly skilled in a full range of research techniques and thought leadership capabilities, from econometric modelling, scenario framing, and economic impact analysis to market surveys, case studies, expert panels, and web analytics.
Oxford Economics is a key adviser to corporate, financial and government decision-makers and thought leaders. Our worldwide client base now comprises over 2,000 international organisations, including leading multinational companies and financial institutions; key government bodies and trade associations; and top universities, consultancies, and think tanks.