Account Executive - London

Oxford Economics, a leading global economic research and consultancy firm, is looking to hire an Account Executive to manage its corporate client base across the United Kingdom & Ireland

This position will be primarily responsible for managing Oxford’s financial services, government and consulting subscription clients across the UK & Ireland, dealing with client enquiries, retaining subscription revenues, working with the sales team to identify up-sell potential and increasing usage of Oxford’s services across the client base.

This position will be an integral part of Oxford’s global growth plans and is an exciting opportunity to join a fast-growing company at the forefront of the industry. The key responsibilities within this role are as follows:

Account Management
  • Increase usage of the subscription services and grow the client user base
  • Provide training on the services for new users as well as offer regular client updates 
  • Identify upcoming renewals more than three months out and communicate these with the Business Development Executives (BDE’s) and Business Development Managers (BDM’s)
  • Identify consultancy upsell potentials and cancellation risks and help create a strategy with the BDMs to manage these renewals
  • Work with the accounts department to manage payment and late invoices
  • Answer any client questions and liaise with the relevant BDM or economists as required
  • Communicate any cross-sell or up-sell opportunities with the BDE’s and BDM’s
  • Support the BDM’s with any sales to existing clients of OE subscription services

 

  • Become proficient on CRM using it to track any client interactions, sales, uplifts and cancellations
  • Become proficient on client usage software for internal reporting and client support
  • Work with marketing to organise client events and webinars
  • Manage client lists and chase clients on upcoming events and webinars
  • Help organise client meetings with economists and BDM’s as required
  • Become proficient at navigating the OE website and all OE services
  • Become proficient at managing client ‘notifications’ and other delivery options such as API, the OE App and other 3rd Party compatible platforms.
  • Working with marketing, clients updating them on product enhancements and other developments 
Skills and Experience
  • A University degree is required
  • Knowledge of the financial services sector
  • Macroeconomic proficiency is a plus
  • A proven, demonstratable account management or client relations track record.
  • Must be highly organised and able to manage multiple projects at once
  • Candidate must have strong presentation and writing skills
  • Must have knowledge of Microsoft Word, Excel, and PowerPoint
  • Must be a self-starter, with the drive to set and reach ambitious goals
  • Must be a team player
  • Complete English language fluency

Apply now

Topics: Careers in the UK